Medical Case Specialist I-AWW (Thurs-Sunday)
Job Description:
Are you someone who has a knack for details and a passion for helping others? If so, we would love to speak with you!n n QTC is seeking a Medical Case Specialist to support our Veteran Affairs Operations in San Antonio, TX.n n Who is QTC?n QTC is the nation s largest provider of disability and occupational health examination services. We are PASSIONATE about our country s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.n n What part would you play in this role?n As a Medical Case Specialist, you will support our Veterans Affairs Operations in San Antonio, TX by assisting veterans coordinate and schedule required medical examinations used in the evaluation process for VA disability benefits.n n In this rewarding role, you will:nnRequired to make specific amount of daily outbound calls to schedule appointments for examinees, including follow-up appointments and rescheduled appointments while maintaining customer satisfaction standards.nnnCommunicate directly with claimantsnTriage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran s Administration nDetermine appropriate examinations, tests and specialists required for each case nMeet or exceed contract timeliness guidelines in both the scheduling and case management systems.nEnsure all examinees and providers receive necessary documentation nOther projects and duties as assigned.nn n You must have: nnHigh School diploma, or equivalent (GED) or 2 years of experience in lieun0 to 1 years of related experiencenn n Preferred:nnExcellent communication skills in English, both written and verbalnExperience coordinating appointments for patients.nProficiency in utilizing various computer applications (i.e. MS Office), EMRs and other scheduling software. nHighly skilled in multi-tasking while managing multiple prioritiesnn n Typical Day: nnTraining Schedule (1st 2weeks): Mon Fri: 8:00am 4:30pm CSTn3rd week and On schedule: Thurs Fri 8:00am 7:00pm CST (1 hr lunch) or 8:30am 7:00pm CST (30 min lunch); Sat Sun 8:00am 5:00pm CST (1hr lunch) or 8:30am 5:00pm CST (30 min lunch)nPositions are located ONSITE at our San Antonio - Chisholm Admin Bldg (located at 4400 N.W. Loop 410 Ste 500, San Antonio, TX 78229).nn n Pay and
Benefits:n Starting pay: $16.20 per hourn $2.00 Differential for working AWW schedule (Thurs Sun) n Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.n n Commitment to Diversity: n This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.n QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.ExperienceRequiredLess than 1 year(s): Experience in healthcare, medical, or insurance related industriesPreferredDirect healthcare experience in medical case management or quality assurance to include the review of complex multi-focal medical reports for quality, clarity, thoroughness and insightful medical explanationExperience with electronic medical scheduling and case management software EducationRequiredHigh School Diploma or betterGED or betterLicenses & CertificationsPreferredMedical AssistantCertified Medical CoderCertified Nursing AsstSkillsRequiredWritten CommunicationVerbal CommunicationComputer LiteracyPreferredProblem SolvingMedical DocumentationCustomer ServiceMulti-line phoneMS OfficeMedical Scheduling SoftwareMedical TerminologyMedical Data EntryElectronic Medical RecordsBehaviorsPreferredEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellTeam Player: Works well as a member of a groupInnovative: Consistently introduces new ideas and demonstrates original thinkingMotivationsPreferredWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workGoal Completion: Inspired to perform well by the completion of tasksJob Security: Inspired to perform well by the knowledge that your job is safeGrowth Opportunities: Inspired to perform well by the chance to take on more responsibility Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)Estimated Salary: $20 to $28 per hour based on qualifications.
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